WHA Group has developed and piloted an application for Built-to-suite warehouse and Ready-built warehouse/factory customers to conveniently request for maintenance issues, insurance claims and qualityassurance control. The application was aimed to increase prompt response to customers’ requests, and provide convenience and organization in terms of status tracking. During the application pilot phase from February to August 2020, 132 notifications were reported from 37 customers through the LBMS application. This represented the most numbers of notifications received compared to other available channels. This showcased that the customers are readily opened to using this application system.

Moreover, feedbacks received from the pilot group indicated that the application fastened response time to inquiries by approximately 50%. WHA Group will develop the application for all available software to enable accessibility, thus, increase number of users. It is expected that this application will be rolled out in January 2021, and training sessions on the application’s functions will be conducted for all relevant users.